Security Policy

Last Updated: November 16, 2024

How We Protect Customer Information

  • Industry-standard SSL (Secure Sockets Layer) encryption is used to protect your purchase information while in transit.
  • Stored credit card numbers are encrypted and maintained in an environment that has been certified as PCI DSS compliant by a qualified security assessor.
  • The Aloqia website is scanned and validated to verify application and network security.
  • Internal security standards, policies, and practices are reviewed and improved based on current industry security practices.

Security Tips for Protecting Your Information

  • Never share your user ID or password. Anybody who holds your account login information can access your account and make a purchase.
  • Create a secure password. We suggest that you:
    • Choose a password that is at least 7 characters and includes a mix of lowercase and uppercase letters, numbers, and special symbols.
    • Avoid using easily identifiable or personal information as your password.
  • Be cautious about using a public computer, as it may contain keylogger software designed to steal your login credentials. If you use a public computer, do not forget to sign out from the Aloqia website when you have finished.

Email Security

  • Emails are generally insecure and easy to forge. Be aware that an email, even if it appears to come from someone you know, could be fraudulent and designed to trick you into providing personal information or installing dangerous software on your device.
  • Install antivirus and firewall software on your computer to help protect yourself from phishing scams and viruses.
  • Aloqia will never initiate a request for your account password or any other sensitive account information, such as your credit card.

If you contact Aloqia customer support, we may verify your identity by asking for information, such as your account username, shipping address, or past order information.

If you have received a suspicious email that appears to have come from Aloqia or have concerns about an email request you have received from Aloqia, please forward the email to security@aloqia.com.

On the Phone

When you call Aloqia customer support, we may verify your identity by asking for information, such as your current shipping address, order information, or the last four digits or expiration date of the credit card we have on file for your account.

SSL Certificate

When logging in or checking out on the Aloqia website, all sensitive data is transmitted over HTTPS. This means a secure SSL connection has been established and that all data transmitted through this connection will be encrypted.

If you are receiving SSL Certificate errors when accessing the Aloqia website, it may mean:

  1. The domain name in the SSL Certificate does not match the address in the browser's address bar.
  2. Your browser is misconfigured and does not accept the root certificate used by Aloqia.

Please contact security@aloqia.com if you encounter this error.

Fraud

If you suspect that any account information has been compromised or fraudulent charges have been made on your Aloqia account, please contact customer support immediately for assistance by contacting us through the website or calling +1 (646) 583-0054.

Updates to This Security Policy

This Security Policy may be updated periodically and without prior notice to you to reflect changes in our information security practices.

We will post a prominent notice on our website to notify you of any significant changes to our Security Policy and indicate at the bottom of the policy when it was most recently updated.

If you have any questions, please contact us at security@aloqia.com.

This document was last updated on November 16, 2024.